Privacy Policy

• The Information Technology Act, 2000, and
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We take all reasonable steps to ensure the privacy and security of user data during their interaction with our Website.

Most sections of our Website can be accessed without revealing personal information. However, for certain restricted features and services, you may be required to provide identifiable information for authentication or contact purposes.

• Name, email address, phone number
• Company name, job title
• Any additional information shared via:
  • Contact forms
  • Account registration
  • Chatbots
  • Surveys or feedback forms
  • SMS or email communication
  • Uploaded documents (e.g., KYC or ID for verification)

• Credit card or payment information when you make a purchase
• Shipping and billing information
• Information submitted during quote or service requests

• IP address
• Device type and browser
• Time and date of visits
• Pages visited, time spent, and referring URLs

We may use artificial intelligence and machine learning tools to analyze data and enhance customer experience and service delivery. Data collected through these methods is anonymized and used for system improvement only.

• Responding to inquiries or service requests
• Providing technical or customer support
• Processing transactions or orders
• Sending updates or promotional communication (where consented)
• Improving website performance and user experience
• Fraud detection and identity verification
• Analytics, research, and internal business operations

We follow industry-standard practices to ensure data security, including:

• Secure Socket Layer (SSL) encryption
• Access restrictions to internal databases
• Offline storage of sensitive documents, secured under lock and key
• Use of secure infrastructure and key pair generation for critical operations

While we take adequate precautions, no system is completely secure. Any data transmission is at your own risk. We disclaim liability for data loss or unauthorized access due to circumstances beyond our control.

We retain your personal information as long as necessary for the purpose for which it was collected or as required by applicable laws. Sensitive documents, if submitted (e.g., for KYC), are securely stored and accessed only by authorized personnel.

We do not sell or rent your personal information. However, we may share your information under the following conditions:

• With our affiliates or subsidiaries for service-related marketing or operational purposes
• With vendors or service providers who support our operations (e.g., hosting, analytics, payment gateways)
• In the event of a business transfer, acquisition, or merger
• To comply with legal, regulatory, or law enforcement requirements
• With your explicit consent, where applicable

We use cookies to enhance user experience by:

• Remembering preferences and settings
• Tracking site usage for performance analytics
• Supporting targeted advertising or third-party integrations

Cookies from third-party advertisers or referral programs may also be placed. These cookies typically expire after 30 days and do not store personally identifiable information unless consented by the user.

Opt-Out: You may control cookie usage through your browser settings. Disabling cookies may impact certain website functionalities.

We do not take responsibility for any personal data voluntarily shared by users in public areas of the site (such as forums or message boards). Such data is not protected by this Privacy Policy.

In case of questions, complaints, or requests related to this Privacy Policy or your data, please contact our Grievance Officer:

We will address grievances within the timelines prescribed under applicable laws.

Misochain reserves the right to update or modify this Privacy Policy at any time. All updates will be posted on this page with a revised "Effective Date." Continued use of the website after such changes constitutes your acceptance of the revised policy.